HomeFAQ
  • Q

    Are the guide guard materials (e.g., high-chromium cast iron, tungsten carbide) compatible with the current rolled steel grades (e.g., high-carbon steel, stainless steel)?

    A
    We strictly adhere to customer requirements for customized adjustments.
  • Q

    Are the opening dimensions and roller spacing of the guide guards compatible with existing rolling mills (e.g., roughing mill, finishing mill)? Is non-standard customization required?

    A
    There is no unified market standard. Non-standard customized guide guards fully meet customer needs.
  • Q

    Under similar operating conditions, what is the average steel throughput of guide guards (e.g., 10,000-ton level)? Are there actual operational data from steel mills?

    A
    Industry data indicates that the service life of wear-prone parts varies by product tier. Details are available upon consulting customer service.
  • Q

    What is the warranty period for guide guards? What is the Mean Time To Repair (MTTR) after failure? Do you guarantee on-site support within 48 hours?

    A
    Non-wear parts carry a one-year warranty. Domestic support guarantees on-site arrival within 24 hours; international support provides remote technical assistance within 24 hours and on-site arrival within 72 hours.
  • Q

    Do you offer individual replacement solutions for wear-resistant parts (e.g., guide plates, guide rollers) to avoid full assembly replacement?

    A
    Yes, we provide wear-resistant part replacement solutions.
  • Q

    Do you provide on-site technical services for guide guard alignment adjustment? Is remote diagnostics supported?

    A
    Alignment adjustment services are available, but remote diagnostics are not supported—on-site visits are required.
  • Q

    Do you have successful case studies with leading enterprises such as Baowu and Ansteel?

    A
    Yes, we maintain long-term collaborations with Baowu, Ansteel, and others.
  • Q

    Do spare parts materials comply with environmental regulations such as RoHS/REACH?

    A
    Our products can be certified to meet RoHS/REACH standards.
WhatsApp

Leave a message!

Leave a message!

Please enable JavaScript in your browser to complete this form.